I wanted to drop you an email.
I have known you for many many years, long before you were in insurance and long before I owned a business.
Not too often do people take the time to send out an email or make a phone call to say good things about employees. It happens all too often when there is a problem or when your client gets upset and rips out an email or chews you out on the phone about one of your employees.
I am taking the time to do the opposite. Like I said, you have known me a long time and know that I am not your easiest client to deal with, but you need to know that Michele and Brooke have worked with me when I make late payments, changes, even cancellations. Each time I have called with a problem, both of them have always treated me with exceptional and genuine care and have never failed to solve a problem, regardless of how big it is.
As a business owner, I always feel that it is important to know how your employees are doing with your clients, and without feedback, it is sometimes hard to figure out. I can only speak from my personal experiences, but I tell you, every time I have had to deal with either one of those two, it has been nothing but pleasant, professional and the problems or questions I have had were resolved or answered immediately and without one sense of judgemental behavior.
My husband, Ken Poorman, and I have been working with Shawn McBride and Kelly McBride for several years. We feel they look out for our interests and work to insure that we are covered properly for the right price. They respond quickly to our inquiries and help us out as soon as possible. Their customer service is the best!
You have provided us with the best in customer service.
Amy Richter, MBA, FHFMA, CPA, CGMA
President and CEO
Hospice of Southern Illinois
Shawn – Had a situation where my youngest son had to get his own insurance – He lives in Portland – I was pretty stressed out getting this done. Brooke took the time and got me numerous quotes Brooke was very thorough and nice. She returned my numerous calls promptly and gave me time to make my decision. I appreciate her professionalism – It’s nice to know we have someone that conscientious working for us. She has a good attitude and is very nice – She is a great representative and I like dealing with her very much.
I just wanted to tell you that I am very impressed with the service level that you have provided in helping us with our personal insurance needs. I have never experienced this type of attention when dealing with our personal lines of insurance.
Shawn, you are the best in the biz !
This is what I’ve missed for that past several years, your prompt responses and assistance.
Sr Audit Analyst
I have all my trust in Shawn McBride and his staff. He told me what I needed and I trusted him to provide me the best home and auto coverage. Claim response was amazing and the coverage I had was perfect. I can't say enough good things about the AIA staff. Their experience and knowledge is UNBELIEVABLE but it is the caring and compassion that makes them stand out.
Wow! That is the fastest Certificate of insurance I have ever received, thank you!
Director - Sales & Revenue
Thank you as always for coming through for us.
Lisette Vidal, MBA
COMMUNITY ASSET MANAGEMENT COMPANY
I just wanted to shine the spotlight on Pamela Howard. Last week I had one of the most interesting challenges that I ever remember concerning Insurance Certificates. On a scale of 1 to 10, I give Pam a 15. She kept me calm as we walked thru this together. THANK YOU, Pam Business Name: Accurate landscape & Construction, Inc.
I’ve known Cynthia Weisman both personally and professionally for nearly 35 years and have never met a more professional or helpful person. She has great integrity and is a subject matter expert when it comes to managing both personal and business risk. She puts her clients’ best interests first and surveys the marketplace to find the right product and price for each of them. She is efficient and prompt when replying to requests for information and doesn't attempt to upsell you coverage that is unnecessary. She finds creative solutions to even the most obscure risk and no question or policy is too small to receive her prompt and undivided attention. I can’t imagine a better person to have in your risk management corner.
We love you guys. Thank you for your fine service. We will refer everyone we know !
David and Theresa Purl
I have known Shawn (McBride) for better then 15 years and out of every agent (and I have met many in this line of work) he by far goes over and above for his customers better than any one of the agents I have met to date. So we at Going Green Restoration really try to put him and his customers in the top priority due to the standards he holds in life and work with regard to taking care of his clientele.With that being said Shawn also trusts us in a lot of what we do to help better serve his policy holders and in return we really try to go the extra mile.
Going Green Restoration
Brooke is without a doubt one of the most caring, professional, efficient, and effective agents I have ever had. I followed her...my desire, she did not ask me...from Midwest to her new location. She was my agent at Midwest when I fell off a ladder cleaning windows and broke my right shoulder and blew the rotator cuff. Although I live quite a distance from her, she gave me her cell phone number and offered to be of service. She is also excellent at going through rates and keeping me with good companies. She reviews my coverage periodically and makes pertinent suggestions. She is an asset to your company.
Sandra J. Fabrizi, Ed.D.
Just a brief not to let you know that I have been dealing with Kelly (McBride) for the last 5 years and she is always kind and helpful, very responsive. I tell people about you guys all the time, I am a auto salesman. please give her a "pat on the back" or, "that a boy" please. lol...
Kelly McBride is great! She is so helpful and willing to take the time to explain insurance information with me. My husband started out with Affiliated Ins. 20+ years ago when he was still single. We've stuck with them and couldn't be happier with the service that they provide.
Shawn - I just wanted to smile at you and tell you that Brittany is OUTSTANDING in My field - the support and promptness I always receive ALWAYS makes my day even better and takes away one less thing for me to remember to deal with. THANKFUL THURSDAY - have a great one.
Betty - Accurate Landscape & Construction
Email to Shawn McBride, President of AIA:
"I talked to Curt Ballard just now to make a vehicle change. Just wanted you to know that he thinks the WORLD of AIA, YOU and the customer service he has received. Have a nice evening! Sarah Mandziara/ Agent"
"I have found Shawn is very good at getting involved in the claims on behalf of his insured's and really tries to make sure his clients are getting taken care of in all aspects of the claim. As an adjuster, he has been a pleasure to work with from my end."
Adjuster for Nixon and Co.
St Louis MO.
Cynthia Weisman was exceptioanlly helpful in assisting us working through a difficult situation. She was very through in her explainations on the details of the policy written for my daughter. Thank you Cynthia!
Dennis B Black
Shawn, we know that you are the best and we appreciate the huge effort. No one is better in our opinion.
Our organization had used the same insurance broker for many years. Although we never had a problem with our broker, being new to the organization, I contacted other brokers to see what type of coverages they had to offer. We received a personal reference on Shawn McBride and scheduled a meeting with him, along with several other brokers. During the interview process, it was clear to us that Shawn was a good fit for our organization. He was not only knowledgeable in the health care field, but he also exhibited enthusiasm and confidence that was infectious. Our organization realized a savings of 30% off of our annual insurance premiums due to his intensive review of our current insurance policies and recommendations for changes in our coverage. Those individuals within our organization who have had the opportunity to interact with Shawn, have all commented on his “excellent customer service”. I would strongly recommend Shawn McBride to anyone seeking an insurance broker who consistently follows through on customer service and strives to get the “best coverage at the best price” for his customers.
Amy Richter, MBA, CPA, FHFMA
Chief Financial Officer
Hospice of Southern Illinois, Inc.
Thank you for your fantastic service! We love you Kelly and Shawn! Anytime, anything you guys are always there for us! We were referred by our Realtor Laurie Lackey and have been loyal since!
I have been with AIA since I was 16 years old. I have bought new cars and a new house and have ALWAYS had awesome customer support and quick action by Kelly McBride or Shawn McBride!! The entire office is so pleasant to deal with! I recommend this office to anyone that I can! This is one phone call that I don't mind making when it comes time!! Thank you thank you!
Thank you so much to your great firm and Kelly McBride. There is never a time when I need personal assistance that Kelly hasn't been there to help in the most efficient way. I know I am not your only client, but it surely seems with your service that I am. Thanks again for all of your help!
Tim McKernan SR
You and your entire group have been nothing short of fantastic to deal with. Always prompt, professional, courteous with a commitment to working with excellence. As a Financial Advisor, I have been so pleased with the way you have treated my clients whom I have referred to you. Keep up the good work.
RTS Financial Consultants
I JUST WANTED TO SAY, I CANNOT BELIEVE HOW FAST AND EFFICIENT YOU AND YOUR OFFICE ARE! THANK YOU!
Jefferson County Public Water District # 6
I just want to thank Kelly McBride for the great service that she has done for my family and I.Kelly is quite fast at getting back with me when I have questions. I would and will recommend her in the future...thanks again....
For a number of years Affiliated Insurance Agencies has provided me with excellent customer service. Whenever I have any questions about my insurance, My CSR has responded with comprehensive options and answers them in a courteous and professional manner. Lisa Edison has also provided fast and friendly assistance with the numerous times I have locked my keys in my car. Thank you ladies!
We often are called to work on large projects with very short timelines. My CSR and Affiliated Insurance can always be counted on to get our customers and the venues we work with whatever certificates are required. It is a pleasure working with dedicated professionals!
Fogarty Services Inc.
Vicki (Just) is a joy to work with. She responds quickly and in a very cheerful manner. Vicki has the "old school" work ethic that is much appreciated and rarely seen these days. I hope we continue building our company/agency relationship.
Allied/Nationwide Ins. Group
Vicki (Just) is JUST one of the most cooperative and helpful associates. She always provides quick responds to requests and that is so important to us.
Robert Wood Realty
Just wanted to let you know how pleased I am that we've moved all our insurance needs to your company! Absolutely outstanding service all around. Our customer service representative couldn't be more attentive to our needs, a true professional!
Silkies Frozen Custard
Catering by Georgianna has been using Affiliated Insurance Agencies for many years (previous owner as well as current owner) so that tells you how pleased we have been with the services of one an AIA agent and a CSR. Both ladies have gone above the call of duty for several business needs we have had. I would and have referred these two ladies to other potential new business.
Just wanted to take a minute to you know how very pleased we are with the wonderful service we receive form one of your CSRs. Whenever we need anything she responds quickly and courteously. I recently requested a certificate of Insurance be sent to one of our customers and it was done so fast the my customer called to thank us for responding so promptly. Thanks to her we now have a very happy customer. She is helping two fold, great insurance service and making us look very good to our customers!
A very big thank you from the staff at
R&P Janitorial Supplies
Who doesn't love shopping around for insurance? No on loves shopping for insurance! Kelly McBride, makes it easy. Kelly found me better coverage for less money. She is straight forward, honest, delightful and quick. I know I can trust her, which is more than I can say about any other insurance agent.
Just want to let the company know that Lisa Edison is a pleasure to work with. She is very patient with all of the things I have going on, and somehow, she also manages to keep it straight! With my business, I do a lot of insurance changes. She has never kept me waiting. Every request I send gets immediate attention. It's almost like I have my own personal insurance agent (I know this is true, because I once called to cancel insurance on the "green" truck, and she knew which one it was). She is as good as it gets.
I came to know Affiliated Insurance Companies thru my son, Dan, who spoke very highly of your handling of his company's business needs. This was probably six or seven or more years ago. Initially, I moved my personal insurance thru Shawn McBride. Subsequently, another AIA agent has been handling the business needs of two companies I am involved with. Affiliated comes highly recommended in my book.
Profit Sharing Plan Administrators, Inc.
Bourbon Woods II LLC
Just wanted to let you know that Lisa Edison was very instrumental in straightening out an error under our Home Owners, that was done between our First Mortgage and our Lender who we have our Home Equity loan. She was very responsive to our Lender and myself in getting this straightened out. She is a pleasure to work with. Working in the industry I realize how important customer service is and she is excellent at what she does.
Mick & Tracy Noser
I wanted to take a moment to let you know what a stellar service rep Kelly (McBride) is. She started out just saving my family money on our home and four cars. But her service after the sale is what makes her shine. She is responsive to emails and has taken care of every request I've had in spite of the recent change in agencies. And believe me, I'm what you might consider a high-maintenance customer. I used to work in the insurance industry, so I know when I'm receiving top-notch service. I have referred many friends to her and will continue to do so. I hope you know what a gem you have in Kelly.
Kelly McBride has been most courteous and highly professional in her customer service of my account. I am looking forward to conducting business with her.
I just wanted to express our sincere thanks for the outstanding efforts and the results you achieved in securing our insurance at the farm property. The equipment involved made it especially challenging. Also, the guidance you provided in accessing the technical aspects of our contractors insurance coverage has been invaluable and keeps us well protected. We have great confidence in you and look forward to many more years of working with you....five star service!
Kraig Kreikemeier Bourbon Woods II, LLC
Thank you, your SOLID GOLD attention to serving us is what keeps us coming back to you year after year.
Universal Business Supply, Inc.
Mark and I both say "Wow!" We are very pleased with your work here and service! The fact that YOU and your staff are handling this and making certain we are covered securely and appropriately (w/competitive, well-researched pricing) is very much appreciated by both of us. We look forward to many years of being your clients and "tweaking" our insurance needs as our lives change/evolve. (i.e., we get even older than we already are!!!!) 🙂
Thank you so much!
Carol and Mark Mestemacher
July 9, 2009
I’d like to begin this letter by saying what a genuine pleasure it has been working with our insurance Broker this past year. One note could not sum up the ease of mind, solutions offered, and world of opportunities, you’ve brought to our company.
J. Williams Heating & Cooling has been in business for 34 years. The majority of our years in operation were spent functioning solely as a residential HVAC contractor. While the past two years have brought about change in the economy, it’s also dramatically altered our company’s range of business. We recently took the big leap into Commercial Mechanical work. This required an increase in man power, equipment & materials, cash flow, banking capacity, and last but no least – insurance/bonding capabilities.
We had no idea how large of an undertaking that last item was going to be. New to the world of large Construction, the stringent demands and protocol to get a performance bond seemed to be a next to impossible feat. However, impossible is not a word in this company’s vocabulary.
Our previous insurance company helped us in every way they possibly could. But when it came to getting a bond line, things just weren’t happening. As a family owned and operated business, J. Williams Heating & Cooling believes in loyalty and sticking things out with our team, anyone that enters our business “family”. We battled leaving the smaller Insurance firm behind, but in order to grow, we were confident that the switch over to was the answer we were seeking.
Sure enough, our Broker went at this thing full speed ahead. With the assistance of fully-functioning support team, they’ve walked us through every obstacle to stand in our way. Namely, Trudy Whitrock has been a personal angel, marketing our company to various sureties nationwide to get us the bonds we require in this competitive industry. She’s stopped at nothing to get us what we need with terms we can handle.
Honestly, if it weren’t for the compassion, drive, and determination of the people that make up Daniel & Henry, I don’t know where we’d be. Thanks again for being a huge piece of the bridge to J. Williams Heating & Cooling Co.’s growth.
Joy M. Williams
Director of Marketing & Development
J. Williams Mechanical Contracting, Inc.
June 1, 2009
"Wow, was my insurance screwed up! My financial advisor referred Shawn to me. I was reluctant at first because my personal and business insurance was with an agent my father dealt with, there was a long history. After speaking to Shawn I could sense his passion and his words made me realized that I had not actually spoken to my agent, I had only dealt with his staff that last 10+ years. I was amazed to discover that not only was my liability protection not near enough to be considered adequate, I was paying too much and lacking serious endorsements. I moved all of my insurance midterm. I refer Shawn to every person that will listen to me."
R. Stephens, Ballwin Missouri
"We just wanted to put in writing our gratitude for the professional way that you have served each of our many clients. There is no other organization or advisor we refer our clients to that is as committed to customer satisfaction as you are and for that we are grateful. PS. This is not baloney …we do believe this.”
Triad Wealth Systems
"I develop everything from single family homes to apartments and office buildings. I own hundreds of investment properties, manage property and own a full service commercial brokerage. The one thing that each facet of my business has in common is complication. I need an insurance agency that can handle ALL my needs and Affiliated has done so. I have enough to do without having to worry about my insurance coverage and with Affiliated I never do. They have been handling my account with my best interest in mind for over 20 years and I enthusiastically recommend them to my friends.”
Rothschild Development LTD
"As a businessman I was very impressed with your professional presentation to us regarding all the quotes. But beyond that we appreciate you taking your time to go the extra mile and to offer your assistance with handling our current policies. Rarely do we find someone who offers the care and personal touch that you have extended to us. We are telling our friends about you. We really look forward to working with you. Thank you for protecting our family and our business with the best coverage and with outstanding customer service.”
"I’ve been in business over 20 years and have owned a home for nearly 30 years. No one has taken better care of our insurance needs than the people at Affiliated. Our questions get answered fast. They even anticipate our needs. After a recent hail storm, they called US to ask if we were all right! Who does that!?!?”
Let Us Know...
Referral & Testimonials are Rewarded
Our past and future success is dependent on referrals. Our goal is to provide “knock your socks off” service so our clients feel compelled to tell their world about us. We can spend a fortune on advertising but we would rather reward our clients. Please make sure you tell your friends,family, neighbors and co-workers about us and make certain they tell us you sent them.
Testimonials are always welcomed. They offer the best advertising and our agency personnel greatly appreciates them and they are also rewarded. They are a great indication that we are doing things right.
Have something to share? Let us know!